Refund policy

 

VORELLI® – Returns Policy
At VORELLI®, we want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below for a seamless experience.

30-Day Return Policy
You have 30 days from the date you receive your item to request a return. To be eligible:

• The item must be in its original condition, unused, with all tags, and in its original packaging.

• Proof of purchase (e.g., receipt or order confirmation) must be provided.

Return Shipping
• Customers are responsible for covering the cost of return shipping unless the return is due to a fault or error on our part.

• We recommend using a tracked shipping service to ensure safe delivery of your return.

Damages or Incorrect Items
Please inspect your order carefully upon receipt. If you find:

• Damages, defects, or

• Incorrect or missing items,

Contact us immediately at sales@vorelli.co.uk, and we will address the issue promptly by arranging a replacement, repair, or refund.

Exchanges
To exchange an item, follow these steps:

1. Return the original item as per the return process.

2. Once your return is accepted, place a new order for the replacement item.

This ensures faster processing and availability of your desired item.

Refunds
Once your returned item is received and inspected:

• We will notify you of the refund approval or rejection.

• Approved refunds will be processed back to your original payment method.

Please note that bank or card processing times may vary and could take several business days to reflect in your account.

If you have further questions or need assistance with a return, please contact us at sales@vorelli.co.uk. Our team is here to help ensure your satisfaction.

Thank you for choosing VORELLI®!